Shipping policy
Last updated: 03 october 2026
Free tracked shipping Australia-wide
Every order ships free within Australia with tracking – no minimum spend. The price you see at checkout is the total you pay: there are no customs duties, import taxes or other fees to pay on delivery.
Processing time
Orders are processed within 1–3 business days of being placed (Monday to Friday, excluding public holidays).
Delivery time
Once dispatched, most orders arrive within 7–15 business days. Delivery to rural and remote areas may take a little longer. Delivery times are estimates and can occasionally be affected by carrier delays, public holidays and peak periods such as Christmas.
Carriers and tracking
Orders are delivered to your door by Australia Post or a local courier. You'll receive an email with your tracking number as soon as your order ships, and you can check your order status at any time on our Track Your Order page.
Multiple items and bundles
Some of our products are sent from different warehouses, so if you order more than one item – including our Christmas bundles – your order may arrive in a few separate parcels on different days. This is completely normal. Each parcel has its own tracking number, there is no extra charge, and every item is covered by the same delivery timeframe above.
Where we ship
We currently ship within Australia only. We can't deliver to PO boxes for some items – if that applies to your order, we'll contact you.
Lost or delayed parcels
If your order hasn't arrived within 20 business days, or tracking hasn't updated for 7 days, please contact us with your order number and we'll look into it straight away.
Wrong address
Please check your shipping address carefully. If you notice a mistake, contact us as soon as possible – we can update it if the order hasn't shipped yet.
Contact
Kingsway Decor – owned and operated by Arani Autagavaia
ABN 82 951 851 163
Willagee WA 6156, Australia
Email: info@kingswaydecor.com
Contact form: kingswaydecor.com/pages/contact
Business hours: Monday to Friday, 9am–5pm AWST