Refund policy

Refund & Returns Policy

Last updated: 27 September 2026

We want you to love your purchase. If something isn't right, here's how we can help.

Change-of-mind returns (30 days)
You can request a return within 30 days of receiving your item. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with your order number or proof of purchase.

Return postage for change-of-mind returns is paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in transit. Our original shipping is free, so nothing is deducted from your refund for it.

How to start a return
Contact us in either of these ways with your order number and the item(s) you'd like to return:

If your return is approved, we'll reply with our return address in Perth, WA and instructions. Items sent back without first requesting a return can't be accepted.

Damaged, faulty or incorrect items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us by email or through our Contact page as soon as possible, with your order number and a photo or short video of the issue. We'll send a free replacement or give you a full refund. You won't pay any return costs, and in most cases you won't need to send the item back.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Non-returnable items
For hygiene reasons, we can't accept change-of-mind returns on items that have been used. Gift cards can't be returned. Sale items can't be returned for change of mind. This doesn't affect your rights if an item is faulty.

Exchanges
The fastest way to get a different colour, size or style is to return the original item and place a new order once your return is approved.

Refunds
Once your return is received and inspected (or your faulty-item claim is approved), we'll email you to confirm. Approved refunds are made to your original payment method within 5–10 business days. Your bank may take a few extra days to show it. If it's been more than 15 business days since your refund was approved, please contact us.

Contact
Kingsway Decor – owned and operated by Arani Autagavaia
ABN 82 951 851 163
Email: info@kingswaydecor.com
Contact form: kingswaydecor.com/pages/contact
Business hours: Monday to Friday, 9am–5pm AWST